FAQs | Carelon Behavioral Care

FAQs

1. Will my information be kept private?

All of our doctors, nurses, therapists, and support team follow industry best practices as well as federal and state law to make sure your information is kept safe and private.

2. I scheduled my first appointment. What happens next?

Shortly after you request your first appointment, you will receive a call & email to confirm your appointment request, we can only hold a request for 2 days after we have contacted you to confirm the appointment. A welcome email from our administrative team with instructions on how to access and complete your intake paperwork will be sent after appointment is confirmed. The Consent for Treatment Form, Client Insurance Form, and Client History Form are required to be completed prior to your first appointment. We reserve the right to reschedule if this is not completed.

3. What happens during the first appointment?

During your first appointment, your provider will complete an intake assessment to be sure that our services are right for you, and to help us collaborate on a treatment plan to address your concerns.

4. Do you provide FMLA, workplace accommodation, medical clearance letters, short-term disability, or any other clearance or substitute forms?

No, we do not provide authorization or signatures for these letters or forms.

Carelon Behavioral Care is here to help. To get started, or to schedule an appointment, reach out to us today. All appointments are confidential.*

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*We respect the confidentiality of your health information. We are required by federal and state laws to maintain the privacy of your health information. We use security safeguards and techniques designed to protect your health information that we collect, use or disclose orally, in writing and electronically. We train our employees about our privacy policies and practices, and we limit access to your information to only those employees who need it in order to perform their business responsibilities. We do not sell information about our customers or former customers. We may use or share information about you for purposes of payment, treatment and health care operations, including with our business associates. You have rights with respect to the privacy of your health information. You have the right to ask us to restrict how we use or disclose your information for treatment, payment, or health care operations. You have the right to ask to receive confidential communications of information if you believe that you would be endangered if we send your information to your current mailing address (for example, in situations involving domestic disputes or violence). You have the right to inspect and obtain a copy of information that we maintain about you in your designated record set, and you have the right to ask us to amend information we maintain about you in your designated record set. If you would like to exercise any of the following rights, please contact us by calling the telephone number shown on the back of your ID card.